Event Material
JULY 2011
**SAN DIEGO & SAN PEDRO WORKSHOPS**
SAN DIEGO SLIDES
SAN PEDRO SLIDES
**HANDOUTS**
No Show Rate Calculation Instructions
Combing the Schedule Highlight Key
No Show Collection Tool Definitions Revised
Secret Shopper Call Instructions and Scenario Planning Sheet
No Show - Access Collection Tool
Guide to Making Confirmation Calls
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June 29, 2011
**Pre-Training Webinar Meaningful Use & Health Home Training**
ON-DEMAND WEBCAST LINK ( 1 hour 35 minutes in length)
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MAY 2011
**SAN DIEGO & SAN PEDRO MEETINGS**
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**2010 SESSIONS**
September 2010 Session Handouts